We are happy to offer exchanges and credit notes on full priced items when:
- the items have been unworn
- the tags still remain attached
- the hygiene sticker still remains attached on bottoms
- the items are in saleable condition
- the goods have been sent back within the time frame stated below
We do not offer refunds.
We do not offer exchanges/credit notes on sale items.
Your items must be returned within 7 days of delivery.
Exchange postage costs are at the owners expense. Please include a return postage satchel with your items. If this has not been done we will contact you regarding payment for return postage.
Returns may take up to 7 business days to process.
Credit notes will be issued as a coupon code and will be valid upon one year from date received.
For faulty items, these will be inspected upon delivery and if granted, a replacement, alteration (if fixable), or refund will be given.
Charlee Swim cannot take any responsibility for the loss/damage of any item being returned by the customer. If you are worried, please include a tracking number.