Follow this link to our online returns centre where you will need to log into your account and follow the instructions provided. You will receive an email with further instructions after confirmation which can take up to 24 business hours. 

Christmas Returns Extended

If you purchase from 1st December 2024 for a gift you have an extended return period to the 1st January 2025. All return requests must be submitted by this date.

RETURNS POLICY 

You can return your made to order swim for a credit note only. 

You can return any apparel (hats/shirts/boardshorts) for a credit note or refund.

We are happy to offer 100% credit notes (excluding shipping) on full priced/flash sale swimwear when:

The items have been unworn, unwashed & bottoms have been tried on with underwear.

For hygiene reasons, if we believe this has not been the case we have the right to not accept your return.

- The tags still are still attached.

- The hygiene sticker still remains on the bottoms.

- The items are in saleable condition.

- The goods have been sent back within 14 business days of receiving them (for Aus customers) & 21 days for International customers.

CONDITIONS

If a refund is requested for full priced apparel this make take up to 7 business days. 

Exchange postage costs are at the owners expense.

Credit notes will be issued as a voucher through our returns portal and will be valid upon 3 years from date received. 

For faulty items, these will be inspected upon delivery and if granted, a

replacement, alteration (if fixable), or refund will be given. 

Charlee Swim cannot take any responsibility for the loss/damage of any item being returned by the customer. If you are worried, please include a tracking number. 

CANCELLATIONS

If you wish to cancel your order, please get in touch immediately as we start preparing & making your swim as soon as your order comes in.

We will refund you if notified as soon as possible minus the transaction fee of your order. This transaction fee differs depending on the server you checked out with. (Afterpay, PayPal, ZipPay).

If we have already started the process of making your order then we cannot comply with your request as that is unfair on us. Thank you for understanding.