Surat, Gujarat
6 hours ago

Made to order swim | Free AUS Standard Shipping on orders over $200 | Free US Shipping on orders over $300 | Shop sustainable, shop small

  • 0

Returns & Exchanges

Follow this link to our online returns centre and follow the instructions provided. You will receive an email with further instructions after confirmation which can take up to 24 business hours. 


You can return your made to order swim for a credit note only. 

You can return any apparel for a credit note or refund (full priced only). 

We are happy to offer 100% credit notes (excluding shipping) on full priced/flash sale swimwear when:

The items have been unworn, unwashed & bottoms have been tried on with underwear.

For hygiene reasons, if we believe this has not been the case we have the right to not accept your return.

- The tags still are still attached.

- The hygiene sticker still remains on the bottoms.

- The items are in saleable condition.

- The goods have been sent back within 14 business days of receiving them (for Aus customers) & 21 days for International customers.



We will email you with a credit note code and you will need to check out through the website again.

If a refund is requested for full priced apparel this make take up to 7 business days. 

Exchange postage costs are at the owners expense.

Credit notes will be issued as a coupon code and will be valid upon 3 years from date received. 

For faulty items, these will be inspected upon delivery and if granted, a

replacement, alteration (if fixable), or refund will be given. 


Charlee Swim cannot take any responsibility for the loss/damage of any item being returned by the customer. If you are worried, please include a tracking number. 



If you wish to cancel your order, please get in touch immediately as we start preparing & making your swim as soon as your order comes in.

We will refund you if notified as soon as possible minus the transaction fee of your order. This transaction fee differs depending on the server you checked out with. (Afterpay, PayPal, ZipPay).

If we have already started the process of making your order then we cannot comply with your request as that is unfair on us. Thank you for understanding.