Follow this link to our online returns centre and follow the instructions provided. You will receive an email with further instructions after confirmation which can take up to 24 hours.
Can I return my swim?
We are happy to offer exchanges and 100% credit notes (excluding shipping) on full priced items when:
The items have been unworn, unwashed & bottoms have been tried on with underwear.
For hygiene reasons, if we believe this has not been the case we have the right to not accept your return. The tags still are still attached. The hygiene sticker still remains on the bottoms. The items are in saleable condition. The goods have been sent back within 14 business days of receiving them (for Aus customers) & 21 days for International customers. We understand there can be postage delays with COVID-19 so at the very least we ask that you put in your return request 5 days after receiving them in the post.
We do not offer refunds.
We do not offer exchanges/credit notes on sale items or limited edition styles/prints.
Your items must be returned within 14 days of delivery.
International orders must be returned within 21 days of delivery.
Exchange postage costs are at the owners expense. Please include a return postage satchel with your items. If this has not been done we will contact you regarding payment for return postage.
Returns may take up to 5 business days to process.
Credit notes will be issued as a coupon code and will be valid upon 12 months from date received.
For faulty items, these will be inspected upon delivery and if granted, a
replacement, alteration (if fixable), or refund will be given.
Charlee Swim cannot take any responsibility for the loss/damage of any item being returned by the customer. If you are worried, please include a tracking number.
*Please note that if the item nominated for exchange has sold out before we physically receive it in the studio than we cannot replace your item with that said sold out item. You will have to choose another in-stock piece or receive a credit note.
If you wish to cancel your order, please get in touch immediately as we start preparing & making your swim as soon as your order comes in. If we have already started this process then we cannot comply with your request as that is unfair on us. Thank you for understanding.